Our warehouse ships orders Monday through Friday, and usually ships within 24 hours of receipt. Most orders ship the same day if ordered before 1pm PST! All shipping is based on business days which are Monday through Friday and excludes weekends and most major holidays.

We offer FREE Economy Shipping* on orders over $49 in the contiguous United States. Exclusions apply to the Hobie brand, Point 65 N kayaks, International, Alaska & Hawaii, Puerto Rico, APO/FPO; free shipping does not apply. View options during checkout.

Our system automatically chooses the most economical method based on the size/weight of the item(s) between UPS® Ground, FedEx Ground®, or USPS Priority Mail®. Be sure the shipping address provided accepts packages from all carriers.

We offer a variety of shipping methods including:

Economy (5-10 bunsiness days)

UPS® Ground (1-5 business days)

USPS Priority Mail® (1-4 business days)

UPS 3 Day Select® (3 business days)

UPS 2nd Day Air® (2 business days)

UPS Next Day Air® (1 business day)

For international destinations:

USPS Priority International® (3+ weeks)

UPS® Standard (3+ weeks)

UPS® Saver (3+ weeks)

Estimated transit times for each shipping method can be found on Shipping Info.

Yes, we offer 3 Day, 2 Day, and Next Day shipping options at checkout on eligible items. Please note, that transit time is business days only, Monday through Friday, excluding holidays. Transit time does not include the day the package ships.

Yes, we will send you an email with your tracking number once your order has shipped. Please allow until the end of the day for the tracking details to update on the carrier’s website.

Yes! We're operating responsibly and offering contactless curbside pickup Monday through Friday, 8am - 4pm PST. Click here for more information on Curbside Pickup.

Please ensure the shipping address provided accepts packages from the shipping method selected at checkout. If you choose the free Economy shipping option, please provide a physical address that accepts UPS/FedEx and also a PO Box #.

Yes, but we can only ship to a PO Box via USPS, so please be sure to select this shipping method at checkout. Please note that some items are too large to ship via USPS and a physical shipping address may be required.

Yes, but we can only ship to an APO/FPO address via USPS, so please be sure to select this shipping method at checkout. Please note, that some items are too large to ship via USPS and may not be able to ship to an APO/FPO address.

Yes, we can ship most items to Hawaii via USPS or UPS 2 Day and Next Day air services. Orders shipping to Hawaii do not qualify for free shipping. View options during checkout. Please note, that some items are not available to ship to Hawaii.

Yes, we can ship most items to Alaska via USPS or UPS 2 Day and Next Day air services. Orders shipping to Alaska do not qualify for free shipping. View options during checkout. Please note, that some items are not available to ship to Alaska.

Yes! Please allow at least 3+ weeks for international orders to be received. Further delays are possible due to customs processing time. You will be able to view shipping charges during checkout after you enter your location. Your international order may be subjected to customs, duties, taxes, tariffs, and other fees once your package reaches your destination. Please note that Outdoorplay is not responsible for customs delays. View our International Shipping page to see the list of international destinations we ship to.

Yes, we can ship most items to Puerto Riva via USPS or UPS 2 Day and Next Day air services. Orders shipping to Puerto Rico do not qualify for free shipping. View options during checkout. Please note that some items are not available to ship to Puerto Rico.

Most orders ship from our warehouse in Hood River, Oregon, however, some may ship from other warehouses throughout the US directly from the manufacturer.

Pending fulfillment means your order is currently being processed to ship, we will update you via email with the tracking information as soon as it becomes available.

We offer FREE Economy Shipping* on orders over $49 in the contiguous United States. Exclusions apply to the Hobie brand, Point 65 N kayaks, International, Alaska & Hawaii, Puerto Rico, APO/FPO; free shipping does not apply. View options during checkout.

Outdoorplay will be closed on most major holidays so packages will not ship. Shipping carriers may also be closed or have reduced operations for holidays. Shipping will resume the following business day.

No, transit time does not include the day the package ships.

Some brands may not be shipped internationally due to the manufacturer’s Dealer Agreement. We would love to ship the item, please be sure the address provided upon checkout is within the U.S.

Due to federal shipping restrictions, hazardous items such as adhesives, liquids, or CO2 can only be shipped via ground services and cannot be shipped to Alaska, Hawaii, Puerto Rico, PO Boxes, APO/FPO, or international destinations. No expedited shipping options are available.

Sadly, we do not offer Saturday delivery at this time.

Yes, we offer shipping to Canada via UPS and USPS. We understand the importance of outdoor activities and adventure for Canadians and strive to make our products accessible to customers across the country. See our International Shipping page for more information. Certain brands may not allow sales outside of the USA. This will be noted on the product page, as well as at checkout.

We offer Package Protection at checkout for a small fee that is based on your order total. If you opt into Package Protection, your order is protected from damage or loss during shipping. If the carrier tracking shows that your package is lost during transit, or if the package arrives damaged, we will refund or replace your order at no cost to you. Please note, Package Protection for lost packages does not apply to packages that show "Delivered" according to the carrier tracking information. Damaged package claims require photographic evidence of both the damaged package and contents.

If you believe your package was lost or your product arrived damaged, you can start a claim by opening our Claims Portal here. Enter your email or zip code and order or tracking number to log in. Click the "Start a Claim" button and follow the prompts to submit your claim.

Please note, Package Protection for lost packages does not apply to packages that show "Delivered" according to the carrier tracking information. Before reporting your package as lost, please check with your neighbors and any members of your household who might have picked up or received your package in error.

Damaged package claims require photographic evidence of both the damaged package and contents and must be filed within 25 days of delivery.

The Start a Claim button will be disabled (grayed out) if you have already requested a return on the same item. Please contact Customer Support for further assistance.

Our Claims team reviews all claims as quickly as possible, usually within 72 hours. If you opted into Package Protection when you placed your order, we will refund or replace your order at no cost to you as soon as your claim is approved. If you did not opt into Package Protection, we will work with you and the shipping carrier to investigate your claim and place a trace on your package.

We gladly accept returns on products for up to 60 days after purchase as long as they're unused, undamaged, and in the original manufacturer's packaging (including any hangtags) to receive a refund.

Refunds issued for new, unopened, unused returns will be for the purchase price of the product on the original order, less any shipping charges or discounts applied, and will be returned to the original payment method. Click here to read our full return policy.

To start a return, click here. You will need your order number (you can find this on your packing slip or order confirmation email) and the zip code to which the order was shipped.

It’s very easy! Learn more about our hassle-free return policy!

Outdoorplay
Attn: Returns Department
3459 Guignard Drive
Hood River, OR 97031

Before you send back your return, click here to start your return request so that we are able to match up your item to your order once we receive it.

We offer several options to make returning your items easy and convenient via mail.

Most items are eligible for returns via a pre-paid shipping label. Click here to start your return online, then simply box up your items, apply the label provided in the Return Portal, and ship them back to us. If you opted into Return Protection at checkout when you placed your order, the cost of your return label will be covered and your return will be free of charge. If you chose not to opt into the Return Protection, the cost of the return shipping label will be deducted from your refund or credit. If the cost of the return shipping exceeds the amount of your refund, you will need to enter your credit card information to pay for the difference.

You may also choose to ship the item back via any other carrier that is more convenient or cost effective for your item. Please purchase a label from the carrier of your choice, box up your items, include the packing slip provided with your order (or at least your order number) so we can match your return up to your order, and ship via your preferred method. If you purchase your own label, we suggest choosing a method with tracking or insurance.

You’ll get an email when your items have been received and your refund or exchange has been processed. Please allow 7-14 business days for your refund to be initiated.

Most items are eligible for returns via a pre-paid shipping label provided in our Return Portal. Click here to start your return online, and you can print your pre-paid label from the Return Portal or the email return confirmation. You may also choose to ship the item back via any other carrier that is more convenient or cost effective for your item. Please purchase a label from the carrier of your choice, box up your items, include the packing slip provided with your order (or at least your order number) so we can match your return up to your order, and ship via your preferred method. If you purchase your own label, we suggest choosing a method with tracking or insurance.

For oversized or hazardous items, please give us a call Monday through Friday from 8am - 4pm PST at 1-800-994-4327, and we will quote out your cost and get you set up with a return shipping option.

Returns are handled within 7-10 business days from the date our warehouse receives your return; however, during peak periods, it can take up to 2 weeks. Rest assured we strive to process returns as quickly as possible.

Once the return has been received by our Returns Department, we will process your refund within 72 hours.

We will issue the refund back to your original form of payment, unless you elect to receive your refund as store credit (e-Gift Card), for items returned within our Return Policy.

Yes! Simply click here to create your return request and select "Return to store" when you choose your return method.
Our address is:
3459 Guignard Drive
Hood River, OR 97031
USA

New, unopened, unused item(s) will be issued a full refund of the item(s) to the original form of payment. Outbound shipping fees are non-refundable. A 10% fee will be deducted from the refund for item(s) that require cleaning. Undeliverable or refused orders will be refunded to the original form of payment; however, a 10% processing fee will be deducted from the refund amount.

If you chose not to opt into Return Protection at checkout, the cost of your return shipping label will be deducted from your refund or credit. If the cost of the return shipping exceeds the amount of your refund, you will need to enter your credit card information to pay for the difference.

Certain items are not eligible for return via self-serve mail returns if they are:

• Too large for self-serve returns (very large or over 50 lbs.)
• Hazardous

If an item is not eligible for self-serve mail returns, then it will direct you to "Contact Customer Service" to arrange shipping manually. Click here to contact our Customer Experience team or call 800-994-4327 for instructions on how to complete your return.

Returns automatically expire after 28 days. That means once you start your return, your shipping label will only be valid for 28 days. Not to worry - if your return expires before you are able to drop it off, but it is still within the 60-day return window, you can go back to the return portal and start a new one!

Outdoorplay partners with Redo to offer optional Return Protection coverage at checkout. When you place your order, you can opt into Free Returns during checkout for $2.98. If you think you may need to return or exchange any part of your order later, opting into this small fee up front will cover the cost of your return shipping label. (This is a great deal since our average return shipping label is about $12!) 

If you choose not to opt into the Return Protection, you will be responsible for the cost of your return shipping label. The cost of return shipping is based on the weight and size of the product you will be returning.

Return Protection may not be available for all items, including very large items shipped using freight services, used or reboxed items, and eGift Cards. The cost of the Return Protection coverage is non-refundable. Outdoorplay reserves the right to discontinue or change the price of Return Protection at any time.

We want you to be happy with your Outdoorplay experience, so you’ll get a 100% guarantee from Outdoorplay. Learn more about our guarantee policy.

Everything we sell is quality, top-of-the-line gear that comes with a full manufacturer warranty for defects, and we are happy to facilitate warranty claims for any issue you have. Read more about our warranty policy.

We strive to maintain competitive prices and will match a competitor's advertised price. However, we reserve the right to ensure that the competitor has the product in stock as well as to validate the advertised price. Learn more about our price matching guarantee.

We work hard to process your order quickly. Once an order is submitted, you have up to 1 hour to cancel or edit. After 1 hour, your order will begin processing through our fulfillment center and we are unable to cancel or edit. Please note you can return your order once received. For more information on our return policy, please click here. To cancel or edit your order, please contact our Customer Experience Team via chat, email, or by calling us Monday through Friday from 8am - 4pm PST at 1-800-994-4327.

Once you’ve added your item(s) to your shopping cart, proceed to checkout and apply your code in the “Gift Card or Discount Code” box. Please note, that coupons do not apply to boats, boards, frames, sale, or close-out items, may not be combined with other discounts and excludes some select items and vendors.

Coupons do not apply to boats, boards, frames, sale, or close-out items, may not be combined with other discounts and excludes some select items and vendors.

As your order was canceled, your card was never actually invoiced. If you paid by credit or debit card, your statement may reflect a pending authorization. This is not a charge. In most cases, it will fall off your account within 5-7 business days. Please feel free to contact your financial institution if you have any questions.

Affirm

American Express

Apple Pay (online only)

Diners Club

Discover

Facebook Pay (online only)

Google Pay (online only)

Klarna (online only)

Mastercard

Outdoorplay eGift Card

PayPal (online only)

Shop Pay (online only)

Visa

We offer great financing options, such as Affirm, Klarna, and Shop Pay. We'd love to get you set up with an order today! Learn more about Financing.

To use multiple credit cards on an order, just place an order for an Outdoorplay eGift Card for each additional card. Choose your amount here.

All pricing shown on our website is in USD (United States Dollar) by default. You may change your display currency to AUD or CAD by using the dropdown in the header at the top of the page. Please note: all orders are processed in USD at checkout.

Sadly, as we are not the manufacturers we do not offer wholesale pricing.

Yes! You may contact our Corporate & Government Sales Team at govsales@outdoorplay.com or our B2B Team at B2B@outdoorplay.com.

eGift Cards can be purchased directly through our website 24 hours a day. Choose your amount here.

Our system requires a shipping address to complete the order, but rest assured that eGift Cards are sent electronically via email.

Once you’ve added your item(s) to your shopping cart, proceed to checkout and apply your eGift Card code.

Outdoorplay eGift Cards have no expiration date.

By all means! You can have one emailed instantly. Choose your amount here.

We are located in Oregon in a beautiful little town called Hood River. Our town sits right in the middle of the Columbia River Gorge, which is an outdoor sports hotspot for kayaking, biking, climbing, camping, fishing, rafting, windsurfing, kiteboarding, and more! Needless to say, we love it here!

Our Customer Experience Team is here to answer your questions. You can visit our Contact Us page for options to speak with us via email, phone, or chat.

Never! We will never share or sell your personal information to anyone. Your information will always remain secure and confidential. For more information please read our Privacy Policy.

We do our utmost to respond to emails as soon as possible, typically within 24 hours.