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Our Guarantee:
We want you to be happy with the products you buy from Outdoorplay
and the service you receive. If you are not completely satisfied with
any product you buy from us, you are welcome to return it or exchange
it via our returns and exchange policy. For more on that policy, please
click here. If you are not satisfied
with the service you receive from us, contact us immediately at customerservice@outdoorplay.com
and we will remedy the situation.
Our Privacy Policy:
Our site is 100% SECURE so your personal information is completely
safe. Outdoorplay uses state-of-the-art Internet encryption technology
to ensure that the transmission of your personal and payment information
is secure.
Price Match Guarantee:
We know that making an investment in your gear involves a number of
decisions, including evaluating the best price. We feel that the prices
you see listed on our website are among the most competitive you will
find from an authorized dealer for the brands we carry.
If you find a lower price on an identical product from one of our
competitors, you're covered under our Price Match Guarantee. We’ll
match their price, which means you can enjoy shopping with Outdoorplay
and not worry that you’d be getting a better deal elsewhere!
Price match good for up to 14 days following your purchase.
(see details below)
Send us an email to customerservice@outdoorplay.com
with the link to the competitor's product and we will respond to your
request immediately. Or, if you prefer, you may call us at 1-800-994-4327
to request a Price Match.
The Fine Print
We, like you, hate fine print, so we have tried to minimize the
amount and keep all points clear. To qualify for the Price Match,
your purchase must meet the following conditions:
- Price Matches may only be honored on identical items we currently have
in stock.The product must be the exact same make and model (ie,
the same size, color, season, etc.)
- The
product must be brand new and in stock at the competing dealer.
Verification required.
- The competing dealer must be an authorized US retailer for the brand.
-
The competing online retailer's principle business must be located
within the United States.
If we are unable to verify that the above conditions have been
met, we will notify you that we require additional information to
verify the Price Match. Our goal is to make this policy simple and
hassle-free. You will find that we respond to your requests quickly
and in most cases can approve the Price Match the same day. Buy
with confidence from Outdoorplay.com. We are an official and authorized
dealer for every brand listed on this web site. This means you always
receive factory fresh merchandise with a true manufacturer's warranty.
And with our
Price Match Guarantee, you'll know that our low,
online pricing is both fair and competitive. </span>
If you
have any questions about our guarantee or our privacy practices, please
contact management via email customerservice@outdoorplay.com.
or via mail at 1387 Barker Road, Hood River, Oregon 97031 or via telephone
at 541.386.8751.
*No returns or exchanges on sale items. No returns on used items.
All returns must be in original packaging. Restocking fee may apply.
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